Welcome to the Aklienta blog
We share relevant industry information in Socia Media, SCRM, Customer Service in digital channels and, from time to time, what happens with us.
Why Integration is key to Customer Experience?
Integration plays a key role in customer experience, whether for building a Customer Profile or Integrating different functions and teams. It is also a key element in integrating digital and traditional channels.
Getting external help for your CRM initiative?
When outsourcing part of your CRM initiative, see where it really makes sense to get external help.
CRM Platforms vs Point Solutions
When comparing a CRM Platform vs Point Solution Applications, think of these 4 key points.